{
  "title": "You pay for promises. Who checks delivery?",
  "publication": "2026-11-01",
  "version": 2,
  "charts": [
    {
      "kind": "line",
      "title": "TRUST HAS\nA LONG HISTORY",
      "series": [
        {
          "label": "Trust usually",
          "points": [
            {
              "x": 1996,
              "y": 22,
              "label": "1996"
            },
            {
              "x": 1997,
              "y": 25,
              "label": "1997"
            },
            {
              "x": 1998,
              "y": 28,
              "label": "1998"
            },
            {
              "x": 2000,
              "y": 16,
              "label": "2000"
            },
            {
              "x": 2001,
              "y": 28,
              "label": "2001"
            },
            {
              "x": 2002,
              "y": 26,
              "label": "2002"
            },
            {
              "x": 2003,
              "y": 18,
              "label": "2003"
            },
            {
              "x": 2005,
              "y": 26,
              "label": "2005"
            },
            {
              "x": 2006,
              "y": 19,
              "label": "2006"
            },
            {
              "x": 2007,
              "y": 29,
              "label": "2007"
            },
            {
              "x": 2009,
              "y": 16,
              "label": "2009"
            },
            {
              "x": 2010,
              "y": 20,
              "label": "2010"
            },
            {
              "x": 2011,
              "y": 22,
              "label": "2011"
            },
            {
              "x": 2012,
              "y": 18,
              "label": "2012"
            },
            {
              "x": 2013,
              "y": 17,
              "label": "2013"
            },
            {
              "x": 2016,
              "y": 22,
              "label": "2016"
            },
            {
              "x": 2017,
              "y": 20,
              "label": "2017"
            },
            {
              "x": 2019,
              "y": 15,
              "label": "2019"
            },
            {
              "x": 2020,
              "y": 23,
              "label": "2020"
            },
            {
              "x": 2023,
              "y": 14,
              "label": "2023"
            },
            {
              "x": 2024,
              "y": 12,
              "label": "2024"
            }
          ]
        },
        {
          "label": "Almost never",
          "points": [
            {
              "x": 1996,
              "y": 23,
              "label": "1996"
            },
            {
              "x": 1997,
              "y": 23,
              "label": "1997"
            },
            {
              "x": 1998,
              "y": 17,
              "label": "1998"
            },
            {
              "x": 2000,
              "y": 24,
              "label": "2000"
            },
            {
              "x": 2001,
              "y": 20,
              "label": "2001"
            },
            {
              "x": 2002,
              "y": 24,
              "label": "2002"
            },
            {
              "x": 2003,
              "y": 31,
              "label": "2003"
            },
            {
              "x": 2005,
              "y": 26,
              "label": "2005"
            },
            {
              "x": 2006,
              "y": 34,
              "label": "2006"
            },
            {
              "x": 2007,
              "y": 23,
              "label": "2007"
            },
            {
              "x": 2009,
              "y": 40,
              "label": "2009"
            },
            {
              "x": 2010,
              "y": 33,
              "label": "2010"
            },
            {
              "x": 2011,
              "y": 31,
              "label": "2011"
            },
            {
              "x": 2012,
              "y": 32,
              "label": "2012"
            },
            {
              "x": 2013,
              "y": 32,
              "label": "2013"
            },
            {
              "x": 2016,
              "y": 26,
              "label": "2016"
            },
            {
              "x": 2017,
              "y": 29,
              "label": "2017"
            },
            {
              "x": 2019,
              "y": 34,
              "label": "2019"
            },
            {
              "x": 2020,
              "y": 30,
              "label": "2020"
            },
            {
              "x": 2023,
              "y": 45,
              "label": "2023"
            },
            {
              "x": 2024,
              "y": 46,
              "label": "2024"
            }
          ],
          "color": "#C96A50"
        }
      ],
      "unit": "%",
      "footer": "GB adults • BSA 1996–2024 observed waves • mode changed in 2020; gaps are not new polls.",
      "breaks": [
        2020
      ],
      "survey": true,
      "sources": [
        {
          "url": "https://natcen.ac.uk/publications/bsa-42-britains-democracy",
          "note": "Table 8, published BSA observations; 2024 BSA, not immediate-election panel. Survey mode changed in 2020."
        },
        {
          "url": "https://natcen.ac.uk/publications/bsa-42-britains-democracy",
          "retrieved": "2026-11-01",
          "sha256": "8c17df821dfc0cd0fbc4891a0daac44a12ddb05c5b9d991c1d1ab3f397fda1f2",
          "method": "NatCen BSA 2024, Great Britain adults, relevant question base 1,072. Usually trust 12%, only sometimes 41%, almost never 46%; rounded categories need not total 100. Not a poll of the present Prime Minister."
        }
      ]
    },
    {
      "kind": "bars",
      "title": "A COUNTRY\nLOW ON CONFIDENCE",
      "rows": [
        {
          "label": "Usually trust",
          "value": 12
        },
        {
          "label": "Only sometimes",
          "value": 41
        },
        {
          "label": "Almost never",
          "value": 46
        }
      ],
      "unit": "%",
      "footer": "BSA 2024 • n=1,072 • rounding/other answers mean categories need not total 100.",
      "survey": true,
      "sources": [
        {
          "url": "https://natcen.ac.uk/publications/bsa-42-britains-democracy",
          "retrieved": "2026-11-01",
          "sha256": "8c17df821dfc0cd0fbc4891a0daac44a12ddb05c5b9d991c1d1ab3f397fda1f2",
          "method": "NatCen BSA 2024, Great Britain adults, relevant question base 1,072. Usually trust 12%, only sometimes 41%, almost never 46%; rounded categories need not total 100. Not a poll of the present Prime Minister."
        }
      ]
    },
    {
      "kind": "bars",
      "title": "THE THINGS\nPEOPLE WANT FIXED",
      "rows": [
        {
          "label": "Cost of living",
          "value": 89
        },
        {
          "label": "NHS",
          "value": 79
        },
        {
          "label": "Economy",
          "value": 70
        }
      ],
      "unit": "%",
      "footer": "ONS • GB adults • Aug 2026 • n=3,560; multiple choices. Separate survey from BSA.",
      "survey": true,
      "sources": [
        {
          "url": "https://www.ons.gov.uk/peoplepopulationandcommunity/wellbeing/bulletins/publicopinionsandsocialtrendsgreatbritain/august2026",
          "retrieved": "2026-11-01",
          "sha256": "5f1f819636906f090c6e0dfc27f89a4f54de98ccbc9f94d3df9c5246a68b8079",
          "method": "ONS Opinions and Lifestyle Survey, Great Britain adults, 5–30 August 2026. 3,560 responses from 8,730 sampled adults (41% response). Multiple answers permitted. Employment selected as important: 31% August 2024, 42% August 2025, 54% August 2026. Not unemployment rates."
        }
      ]
    }
  ],
  "publishedCases": [
    {
      "label": "Horizon inquiry: compensation and redress — July 2025",
      "url": "https://www.postofficehorizoninquiry.org.uk/news/chair-calls-swift-action-deliver-full-and-fair-compensation-urgent-report"
    }
  ],
  "interpretation": "Survey feelings, measured outcomes and individual published cases are distinct evidence. Connections are not quantified causal effects. Historical dates and methodological breaks are retained. Builder checks are not independent analytical assurance."
}